FAQ

Frequently Asked Questions

Effective Date: October 19, 2024
Website: getvui.com

Category Question Answer
General Questions What is the warranty period for your watches? Our watches come with a 1-year limited warranty that covers manufacturing defects.
What is the return policy? You can return your watch within 30 days of purchase for a full refund or exchange it for a different model.
How do I track my order? Once your order is shipped, you will receive an email with tracking information. You can use this to track the status of your order.
Product-Related Questions What materials are used in your watches? Our watches are made from high-quality materials, including stainless steel, leather, and ceramic.
Are your watches water-resistant? Yes, all of our watches are water-resistant up to 30 meters (100 feet).
Do your watches have a battery life indicator? Yes, all of our watches have a battery life indicator to let you know when the battery needs to be replaced.
Ordering and Payment What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and PayPal.
Can I cancel or change my order? Please contact us as soon as possible if you need to cancel or make changes to your order. We will do our best to accommodate your request.
Do you offer international shipping? Yes, we ship worldwide. Please note that international shipping rates and delivery times may vary.
Maintenance and Repair How do I clean my watch? To clean your watch, use a soft cloth and mild soap. Avoid using harsh chemicals or abrasive materials.
How often should I have my watch serviced? We recommend having your watch serviced every 2-3 years to ensure it continues to run accurately and efficiently.
Can I repair my watch myself? We do not recommend attempting to repair your watch yourself, as this may void the warranty. Please contact us for assistance with repairs.
Warranty and Support What is covered under the warranty? Our warranty covers manufacturing defects, including defects in materials and workmanship.
How do I contact customer support? You can contact us by email at support@getvui.com or by phone at +1978-636-0486.
What are your business hours? Our business hours are 9:00AM - 7:00PM.