Return & Refund Policy

Effective Date: October 15, 2024
Website: getvui.com

At VUI, customer satisfaction is our priority. We want you to be completely satisfied with your purchase. This Return & Refund Policy outlines the conditions and procedures for returning products purchased through our website, getvui.com, and obtaining refunds when applicable.

1. Eligibility for Returns

You have 30 days from the date of delivery to return an item for a refund or exchange, provided it meets the following conditions:

  • The item must be unused, unwashed, and in its original condition with all tags, packaging, and accessories included.
  • Proof of purchase (order confirmation or receipt) must be provided with the return request.

Certain items may be ineligible for return due to hygienic or custom-made reasons. These items include but are not limited to:

  • Personalized or custom items
  • Gift cards
  • Items marked as Final Sale
  • Products with visible signs of wear or use

2. How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact Us: Email our customer support team at support@getvui.com within 30 days of receiving your order to initiate the return. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Instructions: Our team will review your request and provide you with return shipping instructions, including the return address and an authorization number (RMA).
  3. Ship the Item: Package the item securely and include the return authorization number. You are responsible for the return shipping costs unless the item was defective or incorrect.

3. Return Shipping Costs

  • For domestic returns (within the U.S.), you are responsible for the shipping costs unless the return is due to a product defect or our error.
  • For international returns, customers are responsible for all return shipping fees, customs duties, and taxes associated with the return shipment unless the return is due to a product defect or our error.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your return. If the return is approved, a refund will be processed to your original method of payment within 7-10 business days of receiving the return.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.
  • If your order qualified for free shipping, the actual shipping cost may be deducted from your refund unless the return is due to our error.
  • Refunds may take additional time to appear in your account, depending on your bank or credit card company’s processing times.

5. Exchanges

If you wish to exchange an item for a different size, color, or style:

  1. Contact us at support@getvui.com to request an exchange.
  2. Follow the return instructions provided by our team to return the original item.
  3. Once we receive the original item and it passes inspection, we will ship the replacement item.

If the desired item is out of stock, we will notify you and offer the option of a refund or store credit.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Final Sale items
  • Personalized or customized products
  • Products that show signs of wear, use, or damage

7. Defective or Damaged Items

We take great care in ensuring that our products meet the highest quality standards. However, if you receive a defective or damaged item, please follow these steps:

  1. Contact us at support@getvui.com within 7 days of receiving the defective or damaged item.
  2. Provide your order number, a description of the defect or damage, and clear photos showing the issue.
  3. Our team will assess the situation and offer a solution, which may include a replacement, a refund, or store credit.

We will cover the return shipping costs for defective or damaged items.

8. Late or Missing Refunds

If you haven’t received a refund within the estimated time:

  1. Check your bank account or credit card statement again.
  2. Contact your credit card company or bank, as there may be processing delays on their end.
  3. If you’ve done the above and still haven’t received your refund, please contact us at support@getvui.com, and we will assist you further.

9. Cancellations

If you wish to cancel your order, please contact us at support@getvui.com as soon as possible. Orders can only be canceled before they have been processed for shipping. Once an order has been shipped, you will need to follow our return process.

10. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at:

Email: support@getvui.com

We are committed to making your experience with VUI as seamless as possible and ensuring that you are satisfied with every purchase.

Last Updated: October 15, 2024

By purchasing products on getvui.com, you agree to the terms of this Return & Refund Policy.