Shipping Policy

At VUI, we recognize that a seamless shopping experience hinges on prompt and efficient delivery. We have meticulously crafted our shipping policy to ensure that you receive your orders in a timely manner, while also offering a variety of shipping options tailored to your needs. Below, you’ll find an exhaustive overview of our shipping policy, including our rates, methods, and additional information.

FREE EXPRESS SHIPPING

We are excited to offer FREE EXPRESS SHIPPING on all orders placed through our website, getvui.com. This service is designed to provide you with a swift and reliable delivery experience.

  • Delivery Timeline: Our express shipping typically takes 5–7 business days from the time you place your order.
  • Order Processing: We pride ourselves on efficiency! Orders are processed and shipped the next day after receiving your order, ensuring you get your items as quickly as possible.
  • Tracking Information: Once your order is dispatched, we will send you an email containing a tracking number. This allows you to monitor the progress of your shipment in real-time, so you’re always in the loop.

SAME DAY DELIVERY

For those urgent moments when you need your items right away, VUI offers a SAME DAY DELIVERY option, perfect for last-minute purchases.

  • Eligibility: To qualify for same-day delivery, orders must be placed before our cut-off time, which is 2 PM (local time).
  • Immediate Dispatch: Eligible orders will be packaged and shipped on the same day, allowing you to receive your products as soon as possible.
  • Tracking Information: Just like with our express shipping, you will receive a tracking number once your order is on its way, so you can easily check its status.

SHIPPING RESTRICTIONS

While we strive to deliver to as many locations as possible, please be aware of the following restrictions:

  • Domestic Shipping: Currently, we only ship within the United States. We aim to expand our shipping options internationally in the near future.
  • Rural and Remote Areas: Deliveries to rural or remote locations may take longer than the standard delivery times. We appreciate your understanding in such cases.

ORDER CONFIRMATION

Upon placing your order, you will receive an order confirmation email. This email includes:

  • Order Summary: Detailed information about the items purchased.
  • Shipping Method: The shipping option you selected at checkout.
  • Estimated Delivery Date: An estimated timeframe for when you can expect your order to arrive.

RETURNS AND EXCHANGES

If you encounter any issues with your order, VUI is here to help. Our return and exchange policy is designed to make the process as easy as possible for you.

  • Time Frame: You have 30 days from the date of delivery to initiate a return or exchange.
  • Condition: Items must be unused and in their original packaging to qualify for a return.

CUSTOMER SUPPORT

Should you have any questions, concerns, or feedback regarding your order or our shipping policy, please do not hesitate to contact our dedicated customer support team. We are available via:

  • Email: support@getvui.com
  • Phone: 1-978-636-0486

Thank you for choosing VUI. Your satisfaction is our priority, and we look forward to serving you with the best shopping experience possible!